Contact
Contact and written complaints
For questions about the store, delivery, returns, and claims, please write to kranjecm7@gmail.com. In your order inquiry, please include the order number and a description of the issue. Do not send payment card details or other unnecessary sensitive information.
Written complaints
You may send a written complaint to the provided email address. We will confirm receipt without delay and provide a written response regarding the validity of the complaint within 15 days of receipt at the latest. Photos can be helpful for damage claims, but they are not a requirement for filing a complaint. You resolve complaints and legal rights with the merchant; you do not need to negotiate with the supplier yourself.
Contract termination and returns
Contract termination – access to orders and cancellation or return requests. An unambiguous statement sent to our email is also acceptable. Details regarding deadlines and the form can be found in the Return Policy.
Merchant information – to be completed before opening for sales
The store is under preparation. Smart Buy is the name of the store; the owner does not yet have a registered business or company.
- Registered name and legal form: [OWNER MUST ENTER AFTER REGISTRATION]
- OIB (Tax ID) and details of entry into the relevant register: [OWNER MUST ENTER]
- Full registered office address and address for written complaints: [OWNER MUST ENTER]
- Contact phone number: [OWNER MUST ENTER]
- VAT identification number: [ENTER ONLY IF ASSIGNED AND APPLICABLE]
- Return recipient address: [OWNER MUST CONFIRM AND ENTER BEFORE SALES]
These labels are not the information of a registered merchant. The data must be completed and verified before enabling purchases.
The processing of data from your inquiry is described in our Privacy Policy. Sending an inquiry does not constitute consent for marketing.